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document Android Device Setup for Microsoft Exchange ActiveSync with Microsoft Exchange Server 2010
Note: Your company administrator will need to enable ActiveSync in the web control panel for your account before you can setup your device. After ActiveSync is enabled, please follow the instructions below. On the ANDROID device please select Settings > Accounts & Sync > Add...
document iPhone and iPad Setup for Microsoft Exchange ActiveSync with Microsoft Exchange Server 2010
You can use Apple iPhone and iPad devices to wirelessly sync and access your Microsoft Exchange Server mailbox. Note: Your company administrator will need to enable ActiveSync in the web control panel for your account before you can setup your device. After ActiveSync is enabled, please follow...
document Blackberry Enterprise Service setup with Microsoft Exchange Server 2010
From the User List page, click on the drop-down arrow next to your user name and choose “BlackBerry”.  Click Enable BlackBerry Service. Do a "Wipe" on your handheld.  NOTE: Any changes made on the handheld that have not been synched to your Outlook will be lost. Do...
document Windows Phone 7 Setup for Microsoft Exchange ActiveSync with Microsoft Exchange Server 2010
You can use the following steps to set up a Microsoft Exchange email account on your Windows Phone 7. You can also use the following steps to set up other email accounts that use Microsoft Exchange ActiveSync—including an Outlook Web App account. On Start, flick left to the App list...
document IMAP4 Access From Any Email Client with Microsoft Exchange 2010
Email clients, such as Eudora, Outlook Express, Netscape Mail, Pine, etc., cannot access the hosted Exchange environment via the default protocol (MAPI) created by Microsoft. Instead, they must access email via POP3 or IMAP. To setup an IMAP client for Exchange 2010 Exchange 2010...
document PocketPC Smartphone Setup for Microsoft Exchange ActiveSync with Microsoft Exchange Server 2010
You can use Microsoft's Windows-based PDAs/mobile devices to wirelessly sync and access your Microsoft Exchange Server mailbox. On your device select Start > ActiveSync. In the ActiveSync panel select Menu > Add Server Source. Enter name of the...
document How to View and wipe your Microsoft ActiveSync Device from Outlook Web App
In Outlook Web App 2010 you can view and perform a data wipe on the mobile devices you have connected to your account. (Only available if using ActiveSync.) To view the connected devices, and/or perform a data wipe, please follow the instructions below. Login to Outlook Web App. Choose...
document Troubleshooting BlackBerry Enterprise Activation
To troubleshoot the BlackBerry connection to your hosted Exchange mailbox check: The amount of time that has elapsed since your last contact time. If it has been longer than two minutes: Remove the battery from the back of your BlackBerry; wait 10 seconds; replace the battery and...
document Interpreting BlackBerry Enterprise Server (BES) Statistics
When activating a new BlackBerry user there are key items to look for on the Statistics page: STATUS: (**MGMT007) Initializing When the values of Message Server & Status appear as above your handheld has not connected with your Exchange mailbox yet. PIN 0 The BlackBerry Enterprise...
document Wipe Your BlackBerry Handheld Device
If you need to do a 'Wipe' on your handheld either for troubleshooting purposes or Enterprise Activation, follow the steps below: Select Options Select Security Click in trackwheel Select 'Wipe Handheld' Note: You will need to confirm by typing "BlackBerry" (without the...
document BlackBerry Has Stopped Synchronizing
If your BlackBerry stopped synchronizing do the following: On the device go to Settings > Options > Advanced Options > Service Books > Scroll to Desktop [Sync]. Press the track wheel and select "Delete". Wait 30 seconds. Press the track wheel and select...
document Blackberry Send Error: Service Blocked When Trying To Send From BlackBerry Device
Problem: After sending an email message from your handheld, the email appears in the message list with an X icon instead of a check mark. The following error message is displayed in the Message Status field: Error, transaction failure at service or Service Blocked You will see this error...
document Blackberry Error - Activation Error An error has occurred. Please contact your system administrator
Problem: During the enterprise activation of your BlackBerry you get the following error message: "An error has occurred. Please contact your system administrator". This error occurs when the Enterprise Activation password on the BlackBerry Enterprise Server has not been set....
document Wireless Sync Not Working Between BlackBerry and Folders
If wireless synchronization isn't working between your BlackBerry device and one of its folders, i.e. Calendar, Contacts, Tasks, or Memos/Notes, take the following troubleshooting steps: Verify that the wireless synchronization is enabled for the specific folder on your BlackBerry...
document BlackBerry Folder Redirection
To have the ability to view and synchronize your Outlook subfolders on your BlackBerry, you must setup “Folder Redirection”.  Please follow the steps below to configure folder redirection. On the device open your messages folder. Press the BlackBerry menu key. From...
document Unable to Accept/Decline Meeting Requests or Garbled Messages Being Sent From Blackberry
Problem: A meeting request comes to your BlackBerry handheld as an attachment, and there isn't an Accept or Decline option when you click the track wheel. Or, you send a message from your BlackBerry and when it's received the text is garbled. Solution: Go into the Calendar on your...