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Interpreting BlackBerry Enterprise Server (BES) Statistics

When activating a new BlackBerry user there are key items to look for on the Statistics page:

STATUS: (**MGMT007) Initializing
When the values of Message Server & Status appear as above your handheld has not connected with your Exchange mailbox yet.

PIN 0
The BlackBerry Enterprise Server has not received the pin number from the handheld because it has not connected yet.

Figure 1: First View of Statistics Before Activation
BES Statistics before Enterprise Activation

Figure 2: View of Statistics upon a successful Enterprise Activation
BES Statistics after Enterprise Activation

STATUS: Running
Your handheld is connected to your Exchange mailbox

PIN: 2007FC1 (the PIN number of the phone you are activating)
Confirms the connection between the handheld and your hosted Exchange mailbox

POLICY: Applied Successfully or Pending.
Prior to activation you won't see a policy.

After the activation and during the initial sync look for: Last Sent Time, Last Fwd Time and Pending items to appear. When you see these, the synchronization process has begun between the handheld and your Exchange Mailbox.

 

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Troubleshooting BlackBerry Enterprise Activation     Wipe Your BlackBerry Handheld Device